Salon Ancora – Cancellation & Refund Policy
At Salon Ancora, your time—and ours—is valuable. To ensure the best experience for all guests and our team, we have the following policies in place:
Appointment Cancellations
We kindly require a minimum of 24 hours’ notice for any appointment cancellations or rescheduling.
- Cancellations made with less than 24 hours’ notice could incur a fee of 50% of the scheduled service total
- Future bookings may require a deposit after repeated late cancellations or no-shows
Refund Policy
All services are non-refundable.
We take great pride in our work and stand behind the quality of our services. If you are not fully satisfied, please contact us within 2 days of your appointment so we can review and, if appropriate, offer an adjustment.
- Adjustments are offered at the discretion of Salon Ancora
- We do not offer refunds for services rendered
- Results may vary based on hair history, condition, and at-home care
Service Adjustments
Our goal is for you to love your hair. If something doesn’t feel right:
- Please notify us within 2 days of your service
- We are happy to make reasonable adjustments when appropriate
- Adjustments do not include a complete change of service or style from the original consultation
Product Purchases
- Retail products may be exchanged within 14 days if gently used
- No refunds on retail products
Right to Refuse Service
Salon Ancora reserves the right to refuse service to anyone demonstrating inappropriate behavior, unrealistic expectations, or repeated policy violations.
Agreement of Policy
By booking an appointment with Salon Ancora, you acknowledge and agree to these policies.